Frequently asked questions

Is this a website or online ordering menu?

XEEATS gives you a complete website, where you will have your home page, contact us, about us and menu page.  You can amend all of these pages from your dashboard

How do I change photos and the layout of the site?

We know how important it is that your business feels like your business. It should represent what you believe and show your customers what type of business you are. That’s why we’ve included every management tool you could possibly need in the Management Area. This is where all the customisation and personalisation happens. You can alter images, placement of text, customise your site to show your customers who you really are.   We also give you access to 50,000 preloaded images to choose from for your website

Whenever you feel stuck or encounter any issues, you can easily contact our live support who will be there to help 24/7.

How about if I want the system to work in a different way? (eg. mobile app, POS or payment gateway integration)

The system is responsive, therefore it is adaptable to multiple digital devices. Integrating a payment gateway into your site is an optional add on. The default operation of the system is to pay with cash, however using our integrated payment gateway you can take card payments, online payments, and everything in between.

 

How do I forward my domain over to XE Eats?

There are two different methods that you can use to forward your domain over to your XE Eats website, both quick and simple.

Method 1 – Change Name Servers to point to XEEATS:

On your domain control panel, you should have the option to change the name servers of your domain. This will point your entire domain to your XE Eats website. To do this, you will need to set the name servers as:

nsl.tg-hosting.co.uk and ns2.tg-hosting.co.uk

 

Please find links below for some domain providers:

Go Daddy:

https://uk.godaddy.com/help/change-nameservers-for-my-domains-664

Names:

https://www.names.co.uk/support/1161-changing_the_nameservers_for_a_domain.html

Domain.com:

https://www.domain.com/help/article/domain-management-how-to-update-nameservers

123reg:

https://www.123-reg.co.uk/support/domains/how-do-i-change-the-nameservers-for-my-domain-name/

one.com

https://help.one.com/hc/en-us/articles/360000841638-How-do-I-change-the-name-servers-

ukreg:

https://www.ukreg.com/register-domains/dns-control/

 

Note: Once you have changed your domain name servers, please let us know so that we can set things up on our end.

 

Method 2 – Changing your DNS A Records to point to XEEATS:

On your domain control panel, you should have the option to change the DNS settings of your domain. You will need to change the A Record of either your main domain name/sub domain to point to 91.121.55.254

Doing so will point your domain/ sub-domain to your XE Eats website.

Note: Once you have changed your DNS A record, please let us know the domain/subdomain you forwarded – this will help us set things up on our end.

How do I change the menu and prices?

Management Area is where you need to be if you wish to alter the menu and prices. Add new dishes, get rid of boring tired out dishes, bump up the price, cut the price, it’s all up to you. You have complete control over your menu and prices at your fingertips.  Ot you can send changes to programming@xepos.net and we will do that for you

Whenever you feel stuck or encounter any issues, you can easily contact our live support who will be there to help 24/7.

Does your system do voucher codes?

Yes it does. You can create voucher codes for your customers to use anytime you want. They can be completely customisable by you, allowing you to create clear voucher code names for your customers to use. Everything is in your control.

Whenever you feel stuck or encounter any issues, you can easily contact our live support who will be there to help 24/7.

Can your system connect to my receipt printer?

Yes, our system is compatible with most receipt printers, meaning you can get straight to business. 

Rest assured, our system offers 24/7 support, and should something go wrong, or you want to simply ask how to do something you can easily contact our live support who will be there to help you all hours of the day.

Can I control the delivery charge?

Of course! We understand how important it is for you to feel like you have complete control over your business, that’s why we’ve left it all to you. Within our Management Area, we have incorporated all of the management tools you could ever want and need. You can customise anything and everything on your website. You have total freedom to alter prices of delivery charges whenever and wherever you want. 

Whenever you feel stuck or encounter any issues, you can easily contact our live support who will be there to help 24/7.

Is it really free?

Yes it is!  There are no monthly charges and no commission charges, and if your customers pay by cash there is no charge for the transaction.  As a payments processor we make money when your customers pay by card, for card payments we charge 1%.

Can I use it for more than 1 store?

Yes its free for as many stores as you have!

How can I accept card payments?

To add payments to your accounts, its quick and easy and usually takes around 10 minutes to go through an application.  You can find out more at xepay.co.uk

How do I add my items or program my menu?

You can add your menu quite easily from you back office login or our team can program the menu for free.  Please send your menu to programming@xepos.net and our team will get that updated

What type of orders can I take through XEEATS?

XEEATS you can take delivery orders, collection orders and order at table orders.  For delivery orders you will require your own delivery driver as we do not provide a delivery service

What is order and pay?

Order and Pay lets your customers use their own devices to place their order from the table.  The system also includes payments, so your customers will also complete payment from their table

Can i choose my own domain?

Yes from your back office you can search for and add your custom domain.  If you currently allready have a domain you would like to use you will need to forward that domain to your unique XEEATS url.  If you are unsure how to do this our live support team will be able to help

Does this support tableside ordering?

Yes when you sign up you will automatically be generated two QR codes.  One will be for customers to order from outside the restaurant or takeaway i.e collection or delivery.  An the other will be for you to use internally inside your business premises for customers to order and pay from their table.

How do I receive my orders?

You can view all your orders in your dashboard, where you can also see the orders live as they come through and choose to accept them.  The dashboard can be viewed on any phone/tablet or PC.  You can receive your orders via email, PC, phone, tablet, to your current POS system or direct to your receipt printer

How do I turn my XE Eats website into an app?

Simple. When the user clicks on the menu of your website, an automatic pop-up will appear at the bottom of the screen, asking them to add your website to their home screen. This has been created for ease of access and efficiency for all your customers who make regular visits to your website to place orders. You can even set the image to have as your app’s icon – whether that be your logo or an associated image.

We asked some of our customers what they thought of our system,

...one of the most professional companies I have ever had the pleasure to deal with.

I don’t usually write reviews but I have to say this is one of the most professional companies I have ever had the pleasure to deal with. The tech support team are helpful and very polite.

 

Village Chip Shop

Takeaway Restaurant

Get your FREE website and ordering system today!

Having been in the industry for the past 6 years, we understand every pain point you may encounter. That’s why we have created the perfect integrated online ordering system, topped with features to make handling business simpler and easier!

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